What is the cost of shipping?
A shipping charge of Rs. 40 is applicable to all orders under Rs. 399." As TnC has been updated.
How long will it take for the order to reach me?
Please refer to the order details page for estimated shipping and delivery timelines for your orders. From the time of shipping, it takes 5-7 days for orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at aqualogica - Contact and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
Also, you can go to My Accounts → Orders and track order status from the details page.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
No-Questions-Asked Return Policy
We believe in making your shopping experience as stress-free as possible, ensuring your complete satisfaction with every purchase. That's why we are thrilled to introduce our brand-new 15-Day No Questions Asked Return Policy. Here's all you need to know about our hassle-free return policy:
Easy Returns Process:
Step 1 – Raise a return/replacement request within 15 days from the date of delivery.
Please raise a request here with order and contact details.
You can also raise a request with us using the Chat option.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or Aquapay Wallet.
Step 5 – After your product(s) is received, we will initiate the refund accordingly.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse and a refund is initiated.
Can I cancel my order?
Please call us on +91 8901 885 533 (Mon - Fri - 9 am to 6 pm), and we will help you in cancelling the order.
**aqualogica reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 15 days of delivery.